Category · Q&A index

Consumer Rights

Consumer protection, refund rights, return policies.

14DAYS
Cooling-off period for distance contracts
30DAYS
Merchant must respond to product defect claims
2YEARS
Warranty period for defective goods
100,000SAR
Maximum fine for consumer rights violation

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I bought a faulty product or service

Learn your rights when goods are defective, damaged, or don't match descriptions. Understand warranty claims, refunds, replacements, and how to file complaints with consumer protection authorities.

3 questions

I was charged unfairly or overcharged

Explore protections against price gouging, hidden fees, and deceptive pricing practices. Find out how to report violations and recover overpaid amounts under Saudi consumer law.

An ad misled me about what I was buying

Understand your rights when advertising is false, misleading, or violates consumer standards. Learn how to dispute false claims and seek compensation from sellers or advertisers.