If a seller fails to deliver your order on time, Article 14 of the Saudi E-Commerce Law gives you the right to cancel the contract. If no specific delivery date was agreed upon at the time of purchase, the seller must deliver within the timeframe stated in their terms and conditions. If they fail to do so, you can demand delivery or choose to terminate the contract and receive a full refund.
When cancelling under Article 14, notify the seller in writing clearly stating that you are exercising your cancellation right due to late delivery. Keep a copy of all communications, your original order confirmation, and any promised delivery dates — this documentation is essential if you need to escalate the matter.
If the seller refuses to refund you after a valid cancellation, you have recourse through the Ministry of Commerce. Under Article 19, the Ministry has committees empowered to investigate violations and impose penalties on non-compliant sellers. You can file a complaint through the Ministry of Commerce's online portal (mc.gov.sa) or via the unified government services platform.
This is general legal information, not legal advice. For advice on your specific situation, consult a lawyer licensed in Saudi Arabia.